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Under review

Error: 403 forbidden

Almighty 10 years ago updated by Ulf Michael Skogeng 9 years ago 25
I get Error: 403 forbidden when I try to access my devices or sensors.
Under review
1. Has it worked before?
2. Have you tried to logon to "live.telldus.com"? Can you see your devices there?
3. Also make sure to confirm that you want to allow Tellmon to access your sensors and devices when you logon on Tellmon.net the first time.

Best regards
Yes. It has been working for over a month.
Logging in to telldus works fine and I can read the sensor values and turning devices on/off
What has been changed is that my email address at telldus has been changed.
I have tried to delete the account and sign up again but still I gett the same error
Must be something with the trust between Telldus and Tellmon. I've deleted your account (but kept there data). The account should be created again on the next logon.
Any idea what the problem is?
Still the same problem. 
Do I need to do something more than accept sharing data?
No, that should be sufficient. It must be somehow connected to you changing the email at Telldus. Can you rise a support ticket at Telldus? I can't see anything wrong in my logs expect getting the 403 forbidden when calling api.telldus.com with your token. So somehow it is not valid even though it was sent from telldus in the first place.
I have created a case towards Telldus.
Lets hope they are able to see what's wrong
Can I get a printout of the error that you get so I can forward it to Telldus?
Can you try again and note the exact time you tried? I'll need that to identify any logged errors coming from you.
I just tried and got the same error. Time 09:58 
Unfortunately I've got nothing in the errors logs. But I'll try do debug a bit and see if I can send you some errors.
Ok.
I have tried to access my devices again and still get the error.
Just to let you know. I'm able to log in but I get the error when I try to access my devices or sensor
Yes. And that's what is so strange. The login authentication is also handled by Telldus. So first they say your username and password is ok and issues a OATH token for tellmon to use. Then they return 403 error when Tellmon tries to use that token to access your devices.

I even tried deleting my own account and that came back just fine. So I'm pretty sure the issue is at Telldus and related to you changing your email. 

1. Can you login and use http://live.telldus.com ?
2. Can you login to this address: https://api.telldus.com/explore/index
   - Then click "clients/list" on the top of the left side menu
   - Then change to "json" and click "send".

This is the same that Tellmon does and it might identify the problem if it does not work.

Your email that you use to login now, what is it?
1. Yes. No problem
2. {"client":[{"id":"62174","uuid":"bd252332-1244-4501-8503-960da38e1c5c","name":"Bj\u00f6rnb\u00e4rsv\u00e4gen 12 Local","online":0,"editable":0,"extensions":0,"version":"2.1.1","type":"TelldusCenter","ip":"213.112.xxx.xxx"},{"id":"80645","uuid":"639edb95-f0f1-4224-b8e0-7eb20da1daa2","name":"Bj\u00f6rnb\u00e4rsv\u00e4gen 12 Net","online":"1","editable":1,"extensions":1,"version":"17","type":"TellStick Net","ip":"213.112.xxx.xxx"}]}

(chaged the IP address)
The email-address you are using is that the ola.xxxxx@hotmail.com one?
Have you been able to trace the traffic?
No. All I can see is that Tellmon gets a "403 forbidden" from api.telldus.com when trying to access your devices with your token. Works for me and, as far as I know, all other users.
Ok. No useful logs that I can send to telldus?
No. I had no more time to spend on this issue right now. Tellmon is a hobby-project that competes with my regular job and time to spend with my family. Did Telldus respond anything?
Ok.
They are waiting for logs
Doesn't look like this is being solved.
But I have another problem. I had alerts setup on my account and they are triggered now and I can't remove it since I have deleted my account.
Can you please remove everything from my old account so that I don't get any alerts?
All traces of your account, including alarms are now deleted.
I'm getting the same error message when I access my devices, sensors are working without a problem. This is the result from api.telldus.com 
{"client":[{"id":"118340","uuid":"1fcf1b59-3443-466f-9a0e-4adef2b7db3c","name":"AP224","online":"1","editable":1,"extensions":1,"version":"17","type":"TellStick Net","ip":"46.9.XXX.XXX"}]}
(IP address masked)